HSN Boosts Labor Productivity to Speed Fulfillment


HSN has built a $3 billion-a-year brand through television broadcasts reaching 96 million homes, and one of the top 10 e-commerce sites. Behind the scenes is a fulfillment network with three distribution centers totaling more than 1 million square feet of space.

In this case study, learn how HSN engaged TZA with the goal of improving DC worker productivity and slashing labor spend. Guided by TZA expertise, HSN's distribution center project met its operational savings goals, labor productivity rose by more than 20%, and HSN recouped its entire investment in less than 15 months. Bob Monti, senior vice president of supply chain operations, said that without the TZA toolkit, "we couldn't have achieved this level of improvement."